Politique d’expédition

Shipping Policy

At YHWH Empyreal Herbal Skincare, we are committed to preparing each order with care, intention, and precision. Every product is handcrafted in small batches to ensure the highest quality.

Business Hours

Our business operates:

Monday – Thursday: 9:00 AM – 7:00 PM (EST)
Friday: 9:00 AM – 4:30 PM (EST)

Orders are only processed during these hours.

Processing Time

All orders are processed within 1–14 business days.

Processing time does not include shipping time
Orders are processed during business hours only
During high-volume periods, processing may take the full 14 business days

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Time

After processing, estimated delivery times are:

United States: 1–5 business days
International: 7–21+ business days (depending on location)

Shipping times are determined by the carrier and are outside of our control.

Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

Due to high order volume, address changes are not guaranteed after purchase
If a package is returned due to an incorrect address:

The order can be reshipped once shipping is repaid

Failed Deliveries & Returned Packages

If a delivery attempt is unsuccessful or a package is undeliverable, it will be returned to us.

Once returned:

We can reship your order (shipping must be repaid)
Or provide an alternative resolution where applicable

International Shipping

We offer international shipping to select countries.

Customers are responsible for customs fees, duties, or import taxes
If a package is delayed or returned due to customs, we will assist once it is received back to us

Order Tracking

Once your order ships, you will receive tracking information via email.